Credit Union Members
Filing Complaints Against a Credit Union
If you have a complaint about a credit union, we encourage you to take the following steps to resolve it.
Step 1: Talk to Your Credit Union
Credit unions are responsible for resolving complaints because they are able to address issues directly. Ask to speak to a manager or customer service representative of the credit union branch where you encountered a problem. If you are not satisfied with the response credit unions have an internal Ombudsman or compliance office that can review unresolved concerns.
Step 2: Contact the SaskCentral* Ombudsman
You can contact the SaskCentral Ombudsman if your concern is not resolved after talking to your credit union.
The SaskCentral Ombudsman will seek to resolve complaints fairly and does not advocate for you or the credit union when investigating. This service is free.
*SaskCentral is a trade association that supports credit unions by providing them with operational, legislative and regulatory support.
Step 3: Ombudsman for Banking Services and Investments (OBSI)
OBSI is an independent, national organization that investigates customer complaints against financial service providers, including credit unions. If you’ve followed steps 1 and 2 and your complaint is still unresolved, contact OBSI.
Member disputes that remain unsolved after being reviewed by the credit union, can be escalated to the Saskatchewan credit union system’s ombudsman.
OBSI is Canada's independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm.